6 Best Restaurant Employee Scheduling Software

I evaluated the best restaurant employee scheduling software and restaurant scheduling apps on the market. Find a solution that fits your business.

The best restaurant employee scheduling software and restaurant scheduling apps make it easy to create consistent schedules, alert employees about their shifts and news, and swap shifts with other workers. 

They also prepare payroll and sync with restaurant point-of-sale (POS) systems for accurate labor costing and forecasting. After evaluating 19 popular platforms, I chose the six best restaurant scheduling software apps according to pricing, features, user reviews, and more. 

  • Homebase: Best overall restaurant scheduling software
  • 7shifts: Best for restaurants with multiple locations
  • Sling: Best for food trucks and small restaurants
  • Deputy: Best for seasonal restaurants with surge months
  • SocialSchedules: Best for strong compliance tools
  • When I Work: Best for catering and special events

Restaurant scheduling software & apps compared 

 My scoreFree planStarting monthly priceAuto-scheduling
4.79/5For one location and up to 20 employees $20/location for unlimited employees
Visit Homebase
4.69/5For one location and up to 20 employees $29.99/location for up to 30 employees Highest plan only
Visit 7shifts
4.51/5For up to 30 employees $1.70/user*Highest plan only
Visit Sling
4.33/5For shifts only; 31-day free trial$4.50/user for scheduling onlyStandalone scheduling tier and higher plans
Visit Deputy
4.28/5For 10 users and one department per location $12.99/location*
Visit SocialSchedules
4.24/514-day free trial$2.50/user
Visit When I Work

*Billed annually

Homebase: Best overall restaurant scheduling software & app

Homebase logo

Pricing: 5/5

Scheduling software functionality: 5/5

Popularity: 4.25/5

Reporting: 5/5

Ease of use: 4.63/5

Pros

  • Intuitive interface
  • Unlimited number of employees per paid plan
  • Time clocks are included in the free plan
  • Good customer support

Cons

  • Free version only for one location with up to 20 employees
  • Time off tracking in higher plans only
  • May take some time to learn

Who should use it

Sling is one of the cheapest restaurant employee scheduling services I reviewed, and it does not have a monthly minimum. Even though it’s used by Subway, KFC, and Taco Bell, I like it for small restaurants and food trucks because of the price point. The unavailability rules make it great for hiring minors and blocking out leave times. It has strong communication tools as well.

Why I like it

In my evaluation, it earned an overall score of 4.51 out of 5. It earned a perfect score on pricing, with inexpensive monthly plans even at the business level, and a perfect score for scheduling tools and reporting. 

Like 7shifts, Sling offers drag-and-drop scheduling to help create employee schedules faster. It also allows you to create work schedule templates, employee shift swapping, notifications for updated schedules, and employee availability tools.

It lost points for lacking live phone support and an offline mode. 

What users think

Users rated Sling favorably, citing instant shift updates, low cost, and a simple mobile app. They also liked repeating shifts, the easy-to-use style and format, and how easy it is for both managers and employees.

While Sling didn’t receive as many user reviews as most of the software on my list, it did generate good scores across multiple third-party review sites. Managers enjoyed the ease of use and said the free plan gave them everything they needed. Employees also thought it was easy and appreciated the reminders.

Complaints included that features were sometimes hard to locate, a lack of efficient customer support, and limited integrations.

  • G2: 4.5 out of 5 stars based on 83 reviews
  • Capterra: 4.6 out of 5 stars based on 191 reviews
  • TrustRadius: 8.6 out of 10 stars

Basic: $0 

  • One location, up to 20 employees, scheduling, time clocks, messaging

Essentials: $20/month/location 

  • Free plan plus team communication, shift performance tracking, and remote tools

Plus: $48/month/location 

  • Essentials plan plus labor costing, time off limits, PTO tracking, permissions, hiring tools

All-in-One: $80/month/location

  • Plus plan that also includes onboarding, employee documents, HR, and compliance

Add-ons

Payroll: $39/month + $6 per user/month

  • Includes tax filings, employee onboarding, and unlimited payroll runs. This price is competitive with other dedicated payroll software, and there’s no worry about integration issues.

Tip manager: $25/month/location

  • Automatically pulls tips from your POS, calculates the tip pool, and adds it to timesheets

Job post boosts: Starts at &79/post

  • Available through top restaurant employment websites like ZipRecruiter

Background checks: $30 each

Task manager: $12/month/location

  • Free version: Homebase has the most complete free plan on my list, with a schedule builder, shift trade capability, and templates. It allows employee messaging, end-of-shift feedback, and pay advances. 
  • Forecasting tools: While Deputy has strong labor forecasting tools, Homebase gives it a run for its money. With its Budget Forecasting Toolbar, you can view workforce and sales forecasts alongside weekly shifts. This allows you to create schedules that align with sales and labor targets.
  • Scheduling: The paid plans include automated scheduling, plus rules for breaks and overtime already set for your state. You can add notes, set geofencing (a nice tool for caterers), and announce open shifts. Some applications, like 7shifts, let managers clock out for employees who forget, but Homebase (and Sling) can do it automatically.
  • Restaurant features: The by-location pricing is great for restaurants with high and low seasons, such as those in tourist areas. Homebase integrates with some of the best restaurant POS systems, Restaurant365 for accounting, and BevSpot for beverage management. You can also assign multiple roles and wage rates, a handy tool if you have a waiter who sometimes bartends.
  • Hiring tools: Homebase stands out for its job posting and applicant tracking tools, making it a solid choice for restaurants with a high employee turnover. You can post to job boards, manage referrals and walk-ins, set up screener questions, and schedule interviews. Once hired, it has onboarding tools.
  • HR and payroll functions or integrations: You can access advisers, document storage, an employee handbook builder, and more. It also offers strong tools for compliance, such as tracking certifications, breaks, and overtime.

    It even notifies you if labor laws in your state change — another way it sets itself above the competition. Homebase offers performance management tools, while the top plans include labor costing.
  • Mobile app: Despite a slightly higher learning curve, Homebase gets high marks from users for the desktop and mobile versions. The iOS mobile app earned 4.8 out of 5 stars, and the Android app earned  4.3 out of 5 stars, high scores for this group.
  • Ease of use: Customer service is live via chat or email, and there are help guides and video tutorials.
Homebase has alerts built in place to notify of scheduling conflicts. (Source: Homebase)

7shifts: Best restaurant employee scheduling software for multiple locations & franchises

7shifts Logo

Pricing: 5/5

Scheduling software functionality: 4.5/5

Popularity: 4.63/5

Reporting: 4.38/5

Ease of use: 4.63/5

Pros

  • User-friendly
  • Compliance and overtime rules
  • POS integrations
  • Machine learning auto-scheduler tool available (Gourmet Plan only)

Cons

  • Limits on employees per plan
  • Many features are available only in higher plans
  • Auto-scheduling only with the highest plan
  • Free plan limited to 30 people at one location

Who should use it

7shifts is designed specifically for restaurants, with strong restaurant tools for tip pooling and tipping out, a highly rated mobile app, and integration with dozens of POS systems. It offers discounts to franchises and restaurants with multiple locations and is an extremely popular choice for restaurants with one location.

Why I like it

With a score of 4.69 out of 5 on my rubric, 7shifts is a close second to Homebase. It, too, had a perfect score for pricing and excellent scores in every other section. It offers a free plan for one location and up to 20 employees, plus it has excellent scheduling features. Staff can swap shifts, it integrates with popular payroll solutions, and it offers a time clock, tip management, and team engagement tools.

Its mobile app is among the highest-rated, helping you build schedules quickly on the go. Real-world users give the software high marks. However, it lost points primarily because many of the features I looked for were in the higher-priced plans.

What users think

Popular review sites show that users like 7shifts, with above-average scores. Users like the ability to create and manage teams across multiple locations, integrations with other platforms, and customizable alerts.

7shifts is one of the top user-rated scheduling software applications on my list. Employees and managers loved the interface, said it was easy to use, and said the support team was great. Complaints include occasional glitchiness in the app and the lack of an auto-save feature.

  • G2: 4.5 out of 5 stars based on 114 reviews
  • Capterra: 4.7 out of 5 stars based on 1,199 reviews
  • TrustRadius: 9.3 out of 10 stars

Like Homebase, 7shifts charges per location, but it limits the number of employees in the Comp and Entree plans. The prices are higher than those of Homebase, but it offers an excellent set of tools for each and an option for add-ons. 

Comp: $0 

  • Single location, up to 20 employees, scheduling, time off, time clock, team chat, hiring tools, employee engagement tracking, employee health checks, and live support for 60 days

Entrée: $29.99/location/month

  • Comp plan plus unlimited scheduling templates, shift notes, labor budgeting. Break and tips tracking, wage-based roles, time card sync with POS, PTO requests, SMA notifications, read receipts, API access, and unlimited live support

The Works: $69.99/location/month

  • Entrée plan plus unlimited employees, weather, stations and advanced budgeting, optimal labor tool, department-based budgeting, geofencing, advanced time clock and compliance tools, overtime/break/punch alerts, state-based compliance tools, payroll integration, manager log book, shift feedback, and labor expectation reporting

Gourmet: $135/location/month

  • The Works plan plus operations overview, machine learning auto-scheduler, non-cloud POS integration, task management, operations overview reports, dedicated account management, and implementation services

It also offers a handy a la carte menu of extras (paid per month, per location) in case you want a plan with a specific tool (not available for the Comp plan).

Add-ons

Payroll: $39.99/month/location + $6 per employee paid

Tip management: $49.99/month/location

Manager log book: $14.99/month/location

Task management: $12.99/month/locationEmployee onboarding: $2.99/onboarding package sent

  • Multilocation tools: Several of the software on my list let you manage multiple locations. But 7shifts stands out because it lets you work with its schedules together or individually. Connect all your locations and switch between them on mobile and desktop. With the Operations add-on, you can compare multiple locations’ sales, labor, and employee engagement data.
  • Made for restaurants: Of all the scheduling software I considered, 7shifts alone was made specifically for restaurants. It integrates with about two dozen POS systems, most of which are focused on the restaurant industry, ExpandShare, a restaurant training solution, and HigherMe, a hiring app for restaurants and retailers. It also has a tip reporting feature, including a tip pooling function.
  • Machine-learning auto-scheduling tools: While auto-scheduling is only available with the Gourmet Plan (while others, like Homebase, have it in cheaper plans), it’s machine-learning based. The time clock stands out for its ability to integrate with your POS and its ability to record clock-in and clock-out times offline. Only Homebase, SocialSchedules, and Deputy also have this capability.
  • Text and in-app employee communications: Employees can trade shifts, request time off, and change availability all on the app, with manager approval and schedule updating. Announcements can be sent by text and email as well. Like with Deputy, you can upload videos for training and read receipts to know which employees saw the message.
  • Highly rated mobile app: This iOS app earned 4.8 out of 5 stars, and the Android app earned 4.6 out of 5. However, as with other apps, updates result in glitches and complaints.
  • Large number of HR, POS, and payroll integrations: 7shifts connects with over a dozen payroll systems like QuickBooks, Gusto, and ADP, flagging missed or late shifts to ensure payroll accuracy. It also integrates with over 25 POS solutions.
  • Manager logbooks and surveys: The manager logbook, something only a few applications like SocialSchedules have, makes it easy to identify opportunities or problems and communicate between shifts.

    One standout is the end-of-shift feedback survey, which makes sure you identify problems before they boil over. It recently added task reminders as well, something I didn’t see with other solutions. 
  • Ease of use: Support is mainly by ticket, but the support section lists a phone number. You will find video and illustrated how-to articles, plus templates and guides.
7shifts offers various scheduling templates and drag-and-drop shift swapping features. (Source: 7shifts)

Sling: Best restaurant employee scheduling software for food trucks & small restaurants

Sling Logo

Pricing: 5/5

Scheduling Software Functionality: 5/5

Popularity: 4/5

Reporting: 5/5

Ease of Use: 3.88/5

Pros

  • Free plan
  • Easy to use
  • Unlimited locations and employees per plan
  • Labor costing and forecasting in all paid plans

Cons

  • Auto-scheduling in the highest plan only
  • Time clock not included in the Free version
  • Shift-swap not allowed in the free version

Who should use it

Sling is one of the cheapest restaurant employee scheduling services I reviewed, and it does not have a monthly minimum. Even though it’s used by Subway, KFC, and Taco Bell, I like it for small restaurants and food trucks because of the price point. The unavailability rules make it great for hiring minors and blocking out leave times. It has strong communication tools as well.

Why I like it

In my evaluation, it earned an overall score of 4.51 out of 5. It earned a perfect score on pricing, with inexpensive monthly plans even at the business level, and a perfect score for scheduling tools and reporting. 

Like 7shifts, Sling offers drag-and-drop scheduling to help create employee schedules faster. It also allows you to create work schedule templates, employee shift swapping, notifications for updated schedules, and employee availability tools.

It lost points for lacking live phone support and an offline mode. 

What users think

Users rated Sling favorably, citing instant shift updates, low cost, and a simple mobile app. They also liked repeating shifts, the easy-to-use style and format, and how easy it is for both managers and employees.

While Sling didn’t receive as many user reviews as most of the software on my list, it did generate good scores across multiple third-party review sites. Managers enjoyed the ease of use and said the free plan gave them everything they needed. Employees also thought it was easy and appreciated the reminders.

Complaints included that features were sometimes hard to locate, a lack of efficient customer support, and limited integrations.

  • G2: 4.5 out of 5 stars based on 83 reviews
  • Capterra: 4.6 out of 5 stars based on 191 reviews
  • TrustRadius: 8.6 out of 10 stars

Sling is the least expensive on my list in terms of per-person fees because it doesn’t have a by-location price. So if you have more than 13 people in one location, Homebase will be cheaper. 

Free: $0

  • Includes 30 users, plus shift templates, schedules, and alarms; shift availability; time off requests; news sharing; mobile (but not mobile clock-in); and unlimited everything

Premium: $1.70/user/month (billed annually)

  • Free plan plus mobile time clock, timesheets, early clock-in prevention, shift swaps, unavailability tagging, group messaging, budgeting, labor cost management, clopening prevention, overtime tracking, and Google calendar sync

Business: $3.40/user/month (billed annually)

  • Premium plan plus auto-assigning, kiosk time clock, reports, salary support, no-shows, late arrivals, task management, PTO management, labor/sales/payroll reports, and employee document storage
  • Task creation and templates: Openings, closings, deep cleans, and inspection preps all work better when the staff knows exactly what to do. Sling offers a robust tasking function that lets you assign tasks to individuals or teams, create and save task templates for recurring duties, and provide manager feedback. Homebase, by contrast, lets you add notes to the schedule but doesn’t have task lists.
  • Unavailability, auto-scheduling, and more: I especially like how Sling tracks unavailability and time off because you can use it for compliance as well — for example, create unavailability rules for minor workers.

    The Business plan includes auto-scheduling based on availability and qualifications. The time clock lets you set limits on when early employees can clock in and, like Homebase, automatically clock them out at the end of the shift.
  • Basic employee communications: In addition to task lists, Sling (like the others on my list) offers both messaging and an interactive news feed, so you can keep your employees updated on policies or events. Employees can use the app to request shift swaps and get shift and clock-in reminders.
  • Handle multiple positions, compliances, and more: Sometimes, employees may hold more than one position — waiter and bartender, for example. Many apps will let you apply different wages, but Sling also alerts you if you try to schedule someone for a job when they are already working a different one.

    In addition, you’ll find tools to help you stay compliant with labor laws for minors, monitor overtime, and set up tasks for common restaurant chores.
  • Integrations: It’s easy to tackle payroll by approving timesheets on desktop or mobile and exporting them to your payroll processor or as an XLS or CSV. Sling also offers budgeting and holiday pay rules. Sling connects to POS systems like Toast, Square, and Restaurant Manager, and it recently added Gusto Payroll. 
  • Mobile app: Like others on my list, Sling has a mobile app that allows you to schedule and approve on the go. Employees can also view their schedules and be informed of availability. Its iOS app earned 4.6 out of 5 stars, and its Android app earned 4.6 out of  5.
  • Ease of use: There are video tutorials and illustrated how-to articles, but support is limited. Sling doesn’t currently support phone calls; however, you can open a chat inquiry and get a reply within a few hours or contact Sling by email.
Sling’s mobile app makes it easy to set up and approve schedules. (Source: Sling)

Deputy: Best restaurant employee software app for seasonal restaurants

Deputy Logo

Pricing: 4.38/5

Scheduling software functionality: 4.38/5

Popularity: 5/5

Reporting: 5/5

Ease of use: 3.88/5

Pros

  • Good customer service
  • Strong forecasting tools
  • Strong mobile app
  • Available internationally

Cons

  • Limited free plan; scheduling not included
  • Integration problems reported by customers
  • Forecasting only in the Enterprise plan

Who should use it

Deputy is great for caterers or restaurants with regular high and low seasons, because it lets you keep inactive employees in the system without paying full price. Others on my list let you archive inactive employees, but not keep them in newsfeeds or let them submit time-off requests.

Deputy is also suitable for restaurants and bars with delivery service and bartenders on staff, as it allows you to calculate accurate labor costs in each department and schedule available staff in minutes. 

Why I like it

The platform, available in over 90 countries, has 24/7 support for each region. For its excellence in handling multiple locations and roles, it earned a 4.33 out of 5 in my evaluation. 

I like Deputy because it helps you build schedules in minutes and share them instantly with your staff. It offers real-time data on wages and sales to keep costs low, and it uses AI to auto-schedule, helping you fill empty shifts automatically.

It took a hit in my evaluation primarily because its time and attendance tool costs extra, and it lacks live phone support. The forecasting tools, which I found impressive, are only in the Enterprise Plan. If this is a deal-breaker for you, consider Homebase.

What users think

Users praise Deputy for its ease of use and top-notch tools. They like its user-friendly interface and flexibility with real-time updates. Users also appreciate the time-tracking tools included in its scheduling plan. 

They also highlighted the product’s usefulness in streamlining communication and enhancing team collaboration. Complaints include a sometimes glitchy mobile app and difficulty canceling and verifying PTO.

  • G2: 4.6 out of 5 stars based on 487 reviews
  • Capterra: 4.6 out of 5 stars based on 750 reviews
  • TrustRadius: 8.4 out of 10 stars

Deputy offers a free 31-day trial and discounts for charities, nonprofits, and community organizations that meet its criteria, making it a good choice for soup kitchens, churches, and charity-run coffee houses. 

Premium: $6/user/month

  • Includes unlimited shifts per month, unlimited timesheets per month, employee scheduling, auto-scheduling, payroll integrations, POS integrations, PTO and leave management, a news feed, tasking, 24/7 email support, reporting, and more

Enterprise: Custom-priced

  • Premium plan plus advanced demand planning and analytics, training, location procedures, custom implementation, dedicated enterprise support, and certification management

You can also purchase standalone products as needed.

Scheduling: $4.50/user/month

  • Includes unlimited shifts per month, auto-scheduling, POS integrations. PTO and leave management, a news feed, tasking, 24/7 email support, and more

Time and Attendance: $4.50/user/month 

  • Includes unlimited timesheets, payroll integrations, POS integrations, PTO management, newsfeed tasking, and 24/7 email support

Flexi: $2.50/active employee/week, 50 cents/inactive employee/week

  • Same features as Premium, but ideal if fewer than half of your employees are active at a time
  • Flexi Plan: Designed for seasonal businesses or caterers, the Flexi Plan handles highly fluctuating staff. You put them on inactive status rather than archive or drop employees who are not working that week.

    They can still receive communications (and training), submit leave requests, and update their profile. This way, when you need all hands on deck, your trained workers are a click away. No other scheduler on my list has this type of plan.
  • Forecasting and rules-based scheduling: Deputy’s Enterprise Plan lets you predict staffing needs based on trends in sales, deliveries, appointments, reservations, and other customizable signals.

    Create rules based on its analysis to ensure you have the minimum staffing, plus get alerted if you’re scheduling too many people. You can apply the forecasting tools when automatically creating a schedule; most software just gives you an analysis.
  • Complete scheduling tools in all plans: Deputy includes drag-and-drop shifts and compliance rules like break times, work hour restrictions for minors, time off, overtime, shift-swapping, and auto-scheduling in the basic plan.

    Time and attendance includes geofencing, creates timesheets for you to approve, and syncs with your payroll software. Managers can also see who’s on shift, on break, and running late.
  • Mobile app: Deputy tied with When I Work for the best mobile employee scheduling app, with a 4.7 out of 5 from iOS and Android users. The praise was overall good and the complaints were few and varied.
  • Clopening prevention and other restaurant features: Deputy has robust tools in all its plans. It alerts you if you accidentally schedule a “clopening,” where you schedule a closer to open the next day. It also does shift analysis so you can see if you’re overstaffed. Like 7shifts, it can record video announcements to post on the news feed and set up health screenings for employees.
  • Compliance tools and integrations: Like SocialSchedules, Deputy helps businesses in Fair Work Week jurisdictions stay compliant by recording schedule amendments, calculating the required predictability pay, and capturing employee consents to change. With roughly 40 integrations, Deputy is one of the best for connecting to popular POS or payroll systems.
With Deputy’s scheduling tab, you can sort by employee to see all created schedules. (Source: Deputy)

SocialSchedules: Best for strong compliance tools

SocialSchedules Logo

Pricing: 5/5

Scheduling software functionality: 4.06/5

Popularity: 3.94/5

Reporting: 2.5/5

Ease of use: 4.38/5

Pros

  • Strong labor law compliance tools
  • Mobile scheduling
  • Free version
  • Manager logbooks included in paid plans

Cons

  • Free plan limited to 10 people, one department per location, and cloud storage for 28 days
  • Glitches in the mobile app
  • No time clock in the Starter plan

Who should use it

SocialSchedules is a scheduling and time clock software with strong compliance tools that augment its excellent scheduling and communications features. I recommend it for businesses concerned with specific labor laws and required certifications, such as bars, pubs, and restaurants serving alcohol.

Why I like it

It earned 4.28 out of 5 on my rubric, with excellent pricing and ease of use scores. I like it for its robust labor law compliance features that simplify scheduling, rest break planning, and time tracking. 

Plus, it allocates paid and unpaid breaks automatically based on actual worked hours, applies penalties for missed meal breaks, and doesn’t send out planned schedules if it has compliance breaches.

However, it took a significant hit because you can’t create custom reports, and its sales forecasting tools are only available if you integrate with a compatible POS system.

What users think

Users like SocialSchedules because of the interoffice communication between hourly employees, how easy the software is to navigate, and its functionality. However, most reviews are from before it became SocialSchedules.

Complaints include glitchy software and the inability to flag certain required labor practices, like meal breaks in California. They also complain about having to edit availability for workers manually.

  • G2: 4.6 out of 5 stars based on 15 reviews
  • Capterra: 4.5 out of 5 stars based on 558 reviews
  • TrustRadius: Not enough reviews to rank

SocialSchedules has a limited free plan. It’s not as good as Homebase’s, but it may work if your needs are basic. However, its by-location prices are cheaper than those of Homebase and 7shifts. It also has a free 14-day trial.

Basic: Free

  • Mobile app, scheduling, messaging, availability and PTO management, 10 workers, one location, 28 days’ cloud storage for reports, and minimal compliance tools (max days/hours, public holidays)

Starter: $12.99/month/location (billed annually)

  • Basic plan plus unlimited workers, two departments per location, one year’s cloud storage, multiple locations management, blackout days, department budget, overtime tracking, and manager logbooks

Premium: $33.99/month/location 

  • Starter plan for unlimited workers, five departments, and five years’ cloud storage, plus time and attendance, POS and payroll integrations, labor law compliance, certification management, advanced reports, sales forecasting, break notifications, a time clock with clock-out questions and notifications, and time card approvals 

Enterprise: Custom

  • Premium plan with unlimited workers and departments per location, seven years’ cloud storage, designated support contact, custom API, custom reports, custom features, and AI-generated sales forecasting
  • Compliance rules, certifications, and tracking: Like others, SocialSchedules lets you set pay rates, limit hours, and check for compliance breaches, such as overscheduling.

    However, it can also track certifications and alert you when an employee’s certificate is about to expire. In addition, you can create disclaimers for employees to read upon clocking out and get acknowledgement of changes in schedules or policies, which can help with Fair Work Week compliance.
  • Custom availability settings for scheduling: SocialSchedules has schedules and templates, but stands out with its custom availability feature. Employees can create multiple availability sets with their own start and stop dates. Plus, managers can lock days when workers cannot drop or trade a shift. (Homebase has this feature too.)
  • Logbooks and other employee communications: As with most restaurant scheduling software, you can alert employees to the new schedule, send private and group messages, make announcements, and send reminders.

    Workers can trade shifts, or managers can invite an employee to take on a shift. Like with Homebase and 7shifts, managers also have the advantage of a logbook for tracking receipts, sharing images (such as when the refrigerator didn’t get cleaned during closing), and loading documents.
  • Tips reporting, restaurant software integrations, and other restaurant features: Like 7shifts, SocialSchedules has a tips reporting function as part of the time clock. It integrates with several restaurant POS systems, such as Heartland Restaurant, POSitouch, Restaurant Manager, and Square.
    You can tag shifts so waiters know where they’re working and send addresses with maps for people delivering to or catering an event.
  • Compliance-centric HR and payroll functions: The bulk of the HR functions lie in its compliance and certification management. Managers are quickly informed of issues like clocking in early after a break.

    You can run reports needed to see how your staff is performing, and if you have POS software, you can pull in sales information, create labor vs sales reports, import time cards to payroll, and more.

When I Work: Best restaurant shift app for catering & special events

Pricing: 4.38/5

Scheduling software functionality: 4.75/5

Popularity: 4.44/5

Reporting: 5/5

Ease of use: 3.63/5

Pros

  • Ability to create custom reports
  • Auto-scheduling in all plans
  • Intuitive interface and highly rated mobile app
  • On-demand pay option

Cons

  • Basic standard reports
  • Extra fees to get access to overtime alerts, POS and payroll software integrations, and mobile time clock apps with GPS
  • No free plan
  • No live phone support

Who should use it

When I Work is a highly popular scheduling software with a terrific mobile app that has excellent tools for catering and special events businesses that may have fill-in workers. 

It’s among the most reasonably priced if you only need powerful scheduling. Its Time & Attendance module includes on-demand pay via Clair Debit Mastercard, which makes it great for instantly paying restaurant employees.

Why I like it

When I Work earned a score of 4.24 out of 5. It lets you create custom reports, earning it a perfect score in reporting. However, it lost points for not having a free plan (although it does have a free trial), lacking live support, and charging extra for its time clock tool. 

The platform allows you to manage your team, control labor costs, and reduce absenteeism. It offers time and attendance and a time clock solution to help keep track of your employees’ hours. Plus, it offers a wide range of reporting, from shift reports to time reports to attendance and labor cost reports. 

Since When I Work doesn’t have a traditional free plan, if you are more budget-conscious, consider Deputy or Sling. Both offer free plans without as many limitations as others on my list.

What users think

When I Work users like how simple it is to add and remove employees, review timesheets, and organize schedules. They also claim it has a better interface than its competitors. Users appreciate the ability to set availability and request time off from the app.

Complaints include the inability to designate specific managers for notifications, the lack of smart forecasting, and repeating shifts that can appear clunky.

  • G2: 4.4 out of 5 stars based on 319 reviews
  • Capterra: 4.5 out of 5 stars based on 1,210 reviews
  • TrustRadius: 8.9 out of 10 stars

Single location or schedule: $2.50/user/month

  • Includes one-click auto-scheduling, unlimited schedule templates, time off and availability management, standard labor reporting, labor forecasting & budgeting, task management, schedule enforcement and geofencing, and payroll and POS integrations

Multiple locations and schedules: $4/user/month

  • Everything in the single plan, plus unlimited locations, unlimited schedules, unlimited job sites, labor sharing between locations, custom reporting, custom role permissions, toggle between time zones, multiple shift coverage views, and global privacy configuration
  • Forecasting and auto-scheduling in all plans: When I Work stands out in that its forecasting and auto-scheduling tools are on all plans, whereas others have them in higher-priced plans.

    Further, it lets you manage multiple location schedules and has a labor-sharing tool that enables you to look at eligible and available employees from other schedules. The budgeting tool is right on the schedule, so you can be sure you don’t overstaff for the week. 
  • GPS shift tools: Like SocialSchedules, you can add GPS details to shifts so that employees know where to report. This capability makes it a good choice for catering or businesses where employees may work in several locations. The time clock has tracking to see when employees are at their location.
  • Best mobile app: When I Work ties with Deputy for the highest-rated mobile app on my list, with 4.8 out of 5 stars from iOS users and 4.7 out of 5 stars from Android users. 
  • Read receipts, SMS, and in-app communications: One standout for When I Work is that managers can see who has looked at the schedule. It also stands out in that all plans include SMS text notifications. Most rely on in-app chat, which employees may or may not access regularly. You can create task lists for shifts to ensure all work gets done.
  • On-Demand Pay by Clair: Employees get a Clair Debit Mastercard, which they can use to access their earnings instantly and set up spending and savings accounts. The Clair card includes fee-free cash withdrawals at qualifying ATMs. No other employee scheduling app has this, and it’s a great tool for part-time employees or fill-ins.
  • Ease of use: When I Work is a cloud-based software that’s easy to set up and has a user-friendly interface. Although it doesn’t offer live phone support, you can fill out a ticket online or speak with customer service via live chat.
When I Work lets you drag and drop shifts for quick schedule changes. (Source: When I Work)

How to choose the best restaurant scheduling software

I recommend answering the following questions when you’re deciding on the best scheduling software for your restaurant.

  • How many locations and employees do you have? Some schedulers charge by location, with up to 30 or more users per plan. Others charge by the user. As a result, one type may be cheaper. Also, look for minimum limits. 
  • What kind of restaurant do you run? For example, a restaurant with a bar may have scheduling needs different from those of a fast-food restaurant. One may need multiple schedules for specific areas, while the other should have stronger warnings to ensure minors are not overscheduled.
  • What features do you need? Schedulers usually offer templates, shift swapping, and basic compliance tools. From there, they vary, with automations, HR tools (even hiring and onboarding), and communications.
  • How important is a mobile app? If your employees will be checking schedules and making shift requests via mobile, then be sure to look at the ratings and reviews of the mobile apps. For this, I recommend free restaurant scheduling apps. Some providers charge extra for their mobile apps, which seems unfair to employees.
  • Do you need time tracking? Most scheduling software includes time tracking, although some have it in higher plans. If you already have a time tracker, be sure it integrates with your schedule app for maximum efficiency.
  • Do you want payroll? Some schedulers offer time cards for integration into payroll — some even offer payroll services. Several let your employees request PTO, which, when approved, is noted by the software, so you don’t schedule someone on their time off.
  • What software do you need to integrate with? Scheduling software integrated with your time trackers, POS system, payroll, or HR tools can make your job easier and prevent mistakes from transferring data manually.

Once you know what you want, do your research. Articles like this can get you started, but check out websites and mobile apps, see a demo, or sign up for a free trial before deciding.

How I evaluated the best restaurant scheduling software & apps

I started my search by looking for scheduling software priced for a family restaurant but with tools that worked for multiple locations and complex needs. I required mobile apps, shift swapping, and time off planning, but also looked for integrations with the best restaurant POS systems and the ability to keep compliant with labor and health laws.

Based on my evaluation, Homebase tops the list with a total score of 4.79 out of 5. It has tools that restaurant managers need, such as employee scheduling, time clocks and sheets, team communication, hiring, onboarding, and labor compliance.

Pricing: 30% of overall score

I favored software with transparent pricing and starting plans at under $4 per user, per month (or $40 per location per month). I also looked for free plans and trials.

Scheduling software functionality: 25% of overall score

Here, I looked for the most important features, such as shift swapping, a mobile app with messaging, PTO management, and tools to make scheduling easier, like forecasting and rule-setting for compliance with state laws. 

Popularity: 10% of overall score

As much time as I spend on research and testing, it cannot replace the experiences of real-world users. I looked at user scores on popular sites like Capterra, G2, and TrustRadius and considered the number of reviews. I also looked for complaints of glitchy mobile apps. 

Reporting: 10% of overall score

Reports usually cover shift analysis, tardiness, and time-off requests, as well as preparing timesheets for payroll. The differentiator here was whether or not users could create unique custom reports.

Ease of use: 25% of overall score

An intuitive interface, a mobile app that’s easy for employees to learn, and training and online resources are vital to successful scheduling software. All the software on my list fit the bill, so I also considered integrations, particularly with restaurant POS systems. 

Frequently asked questions (FAQs)

Perhaps not. If you have a very basic restaurant with set schedules, scheduling restaurant employees with Excel might be possible. However, for larger or more complex restaurants, it’s advised that you choose a scheduling software that offers time and PTO tracking in addition to scheduling.

Restaurant shift apps like those I reviewed can save you time remaking schedules each week, help you avoid scheduling errors, keep you compliant with state labor laws, and make it easier to adapt to sudden or planned employee absences. When they connect to your other software, it’s easier to transfer data for payroll, labor costing, and other analytics.

Yes. However, most free restaurant scheduling apps have limitations on the number of users, locations, and features.

Scheduling software is concerned with creating the shift schedule and filling the shifts. Time tracking software involves clocking in and out for shifts. As such, scheduling software has more communication tools for shift swapping, calling in sick, and getting leave approved.

The last bite

The best shift scheduling solution makes it easy to create reliable schedules without overtime errors or compliance violations and empowers employees to find their own covers when needed.

Overall, I found Homebase to be the best scheduling software for restaurants. It’s easy to use for managers and employees and is full of features. With by-location pricing, it’s easy on the budget too. Try the free version, or jump right in with one of its paid plans.

Ray Delucci Avatar

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